Refund policy

It is important to us that our customers are completely satisfied with their purchase, therefore we offer a refund or exchange for a different size or style (where accessible).

Items may be sent back provided they comply with the following statements:

The item is unworn and in original condition with all tags still attached.

The item is not an outlet item.

The item is returned to us within 14 days from delivery date.

A receipt and proof of purchase is available.

Youmsara reserves the right to deny a refund, credit note or exchange if the merchandise does not meet the above qualifications being: returns beyond the return period limit,  items which are not in the original condition in which they were received or it is an sale item. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Youmsara.

Please note:

*Shipping and handling charges are not refundable.

*Shipping back the items to Youmsara’s headquarters are at customers expense. In the circumstance that the item does not comply with our returns policy, you, the customer will have to pay for shipping, in order for the item to be returned back to you.

Exchange shipping charges will need to be paid by the customer before the exchange item(s) are dispatched from our warehouse.

RETURNS HOW-TO:

Print and complete the RETURN FORM HERE found on website and securely repackage your merchandise. Be sure to cover or remove any original mailing address label or carrier barcodes from package.

Send your return package to: Address to be provided through email (please email: shop@youmsara.com)

Ship your package using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed. 

LATE RETURNS: Items should be returned within 14 days of the receiving date. Returns outside this timeframe may be denied at the discretion of youmsara for a store credit note or exchange.

AFTERPAY RETURNS

Should you wish to return something you have purchased using AfterPay, the return process is still the same! 

Please note: Your personal agreement with Afterpay is separate to youmsara. This agreement still stands and it is the responsibility of the customer to continue in the scheduled fortnightly repayments. Any late fees associated with non-payment will be held liable to the customer.  

**If you have been approved for a refund in the case of a faulty item or special circumstance we ask that you continue to pay fortnightly until AfterPay have advised of an end to your repayment commitment with them. 

WAREHOUSE/OUTLET SALE:

Youmsara Outlet styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return. This includes change of mind or for reasonable flaws in the items. Prices reflect the Warehouse/Outlet Sale items.

Any unauthorised Final Sale items which are posted back to Youmsara will be refused upon delivery and returned to the sender.